FedEx Helps the State
Tennesseans might finally see relief at driver’s license (DL) stations. According to the Kingsport Times-News, the state has asked FedEx, the shipping giant from Memphis, to help solve the wait problems at our DL stations. The company provided two employees to study stations at no cost to the state; they visited stations throughout the state and actually conducted quality of service surveys. According to a Comptroller’s audit, the Department of Safety has never conducted any survey to determine the “quality and timeliness” of service at the DL stations (imagine that). The center in Blountville has an average of 185 customers a day with an average wait time ranging between 30 minutes and 3 1/2 hours. I know from experience that changes are definitely needed! When I went to get my license upgraded, I had to wait between 3 to4 hours for a procedure that took less than 10 minutes. I also know that many people have to take off 1/2 of a day’s time at work or school just so that they have enough time to wait at DL stations. I just hope that the recommendations made will finally bring relief to the wait time at our driver’s license stations!
January 17th, 2006 at 6:35 am
I have to renew mine this year, so I am glad to hear that they are working to fix this mess.